Shipping policy
Shipping policy
Order processing & dispatch
Standard orders: dispatched within 2–3 working days.
Custom orders: custom-made items (such as fully built keyboards) can take up to 30 days to dispatch while materials are ordered in.
UK orders go by Royal Mail. International orders go by a tracked service from Royal Mail, Evri, DPD or FedEx, chosen for your country. You'll get a tracking link by email when your order ships.
UK delivery
Free on orders of £9.99 or more, and £1.99 below that. Usually delivered in 2–5 working days.
International delivery prices
Shipping is charged by the total weight of your order. As a guide: switches, keycaps and accessories are almost always in the first column; a keyboard kit is usually in the second; a built keyboard or a large order may be in the third. Prices are in pounds (GBP); checkout shows them in your own currency.
Duties paid: nothing to pay on delivery
For these countries, any import duty is worked out for your order and shown as a separate Duties line at checkout, so you see the full cost before you pay. Import VAT or GST is included in our prices. We send your parcel duties paid, so the courier will not ask you for anything when it arrives.
| Destination | Up to 250 g | 250 g – 1 kg | Over 1 kg |
|---|---|---|---|
| Austria, Bulgaria, Cyprus, Estonia, Finland, France, Ireland, Italy, Malta, Netherlands, Portugal, Slovakia, Spain | £11.99 | £13.99 | £14.99 |
| China, Hong Kong, Norway, Switzerland | £11.99 | £19.99 | £26.99 |
| Belgium, Germany, Luxembourg, Sweden | £14.99 | £14.99 | £16.99 |
| Australia, Canada, Gibraltar, Iceland, Japan, Liechtenstein, Malaysia, Monaco, New Zealand, Saudi Arabia, Serbia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vatican City | £14.99 | £24.99 | £30.99 |
| Croatia, Czech Republic, Denmark, Hungary, Latvia, Lithuania, Poland, Slovenia | £17.99 | £17.99 | £18.99 |
| United States | £17.99 | £22.99 | £24.99 |
| Romania | £24.99 | £25.99 | £26.99 |
| Albania, Georgia, Moldova | £24.99 | £25.99 | £28.99 |
| North Macedonia, Turkey | £29.99 | £30.99 | £30.99 |
| Mexico | £34.99 | £35.99 | £44.99 |
Ordering from our Dutch shop (customkeyboardsnl.nl)? Duties are already included in the product prices there, so there is no separate duties line.
Duties due on delivery
We can't send duty-paid to these countries. No duties are charged at checkout; your local customs may charge import duty, tax and a courier handling fee when the parcel arrives, which you pay to the courier.
| Destination | Up to 250 g | 250 g – 1 kg | Over 1 kg |
|---|---|---|---|
| Greece | £11.99 | £13.99 | £14.99 |
| Andorra, India, San Marino, South Africa | £11.99 | £17.99 | £29.99 |
| Brazil, Faroe Islands, Greenland, Åland Islands | £14.99 | £22.99 | £28.99 |
| Armenia, Bosnia and Herzegovina, Guadeloupe, Montenegro, Ukraine | £17.99 | £28.99 | £31.99 |
| Israel, Réunion | £29.99 | £29.99 | £31.99 |
| Mayotte | £34.99 | £38.99 | £52.99 |
Channel Islands & Isle of Man
| Destination | Up to 250 g | 250 g – 1 kg | Over 1 kg | |
|---|---|---|---|---|
| Jersey | £3.99 | £3.99 | £3.99 | Local import tax may be charged on delivery. |
| Isle of Man | £4.99 | £4.99 | £4.99 | No customs charges. |
| Guernsey | £12.99 | £12.99 | £13.99 | Local import charges may apply on delivery. |
Delivery times
UK: usually 2–5 working days.
Europe: usually 1–2 weeks after dispatch.
Rest of the world: usually 2–4 weeks after dispatch.
Customs checks can occasionally add time. Please allow up to 30 working days before contacting us about an international order.
Customer support
If there's any issue with your order we'll contact you by email or phone. For questions, or to change your delivery, use our web chat or email info@customkeyboardsuk.co.uk.
Prices last updated 23 September 2026.
